Cancellation & Refund Policy

Effective Date: 04/21/2025

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At AirTime Party Rentals LLC, we understand that plans can change. This Cancellation & Refund Policy outlines how cancellations and refunds are handled for our inflatable rental services.

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1. Cancellation Policy

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- Standard Cancellations

• More than 14 days before event date: Full refund or reschedule with no penalty.

• 2 to 14 days before event date: You may reschedule your booking at no cost. Refunds will be issued minus the booking deposit.

• Less than 48 hours before event date: Cancellations are non-refundable, but we will work with you to reschedule if possible, subject to availability.

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- Same-Day Cancellations / No-Shows

• If we arrive for delivery and are unable to set up due to inaccessible location, no adult present, or safety concerns (weather, surface, etc.), no refund will be issued.

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2. Weather Policy

Safety is our top priority.

• If inclement weather (e.g., heavy rain, high winds) is forecasted, you may cancel by 8:00 AM on the day of your event for a full refund or free reschedule.

• Once equipment is delivered and set up, no refunds will be issued due to weather changes during the rental period.

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3. Refund Process

Refunds will be issued to the original payment method within 5–10 business days of the cancellation approval. Processing times may vary depending on your bank or payment provider.

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4. Rescheduling

You may reschedule your rental up to one time without penalty, provided the request is made at least 48 hours before your event. Rescheduled dates are subject to availability.

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5. Contact Us

To request a cancellation, reschedule, or refund, please contact us at:
📧 admin@airtimejump.com
📞 479-339-1078
Include your name, booking number, and original event date.